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Expectations In a Medical Office

Professionalism:

Appearance can positively or negatively influence the opinion one has of the medical assistant. It is important to act professionally and appropriately around patients, doctors, healthcare professionals, and other support personnel. Both, professional appearance and attitude significantly enhance the overall reputation of the medical assistant and their role.

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Expectations:

People cared for in a medical office are often sick, or have certain health concerns. This demands good communication and a caring and understanding attitude at all times to provide optimal patient care. Most medical assistants are primarily expected to greet and screen arriving patients, take a set of vital signs, write down a short statement of their chief complaints, and list current medications, and escort them to an examination room.

Medical assistants that are expected to handle in-office medical coding and billing must have a special a passion for learning about the diseases, anatomy, surgical techniques, and medical procedure terminology, and medications! I can't emphasize that enough.

Appearance:

Employers want their medial assistants to maintain a neat and professional appearance, adhere to office standards and rules, live by the medical code of ethics, embrace the doctor's philosophy and mission, and become a well integrated member of the medical office team as a whole. Therefore, the medical assistant wears a clean uniform (scrubs), and clean (often white) shoes, a name tag, and professional pin. They keep their hair nicely styled, preferably up and away from the collar, their fingernails clean and trimmed, very little jewelry, and no heavy perfumes.

Footwear:

Shoes should be sturdy, clean, and comfortable to stand and walk in. White nursing shoes work best, as well as white sneakers, although other colors work also work well. Important is that the shoe has closed toes and a heel strap, if open in the back.

Jewelry:

Jewelry should be subtle and tasteful. Rings should be limited to just one engagement or wedding band for both appearance and safety. Wristbands and bracelets should not dangle loosely and get in the way of procedures.

Dependability:

A big part of professionalism is being punctual and well organized and prepared; also education, appearance, as well as having tolerance, respect, and compassion for others.

Empathy:

Empathy is the ability to put yourself in someone else's shoes, and to identify with and understand another person's feelings. Patients who are ill, frustrated, or frightened appreciate empathetic medical assistants. They expect healthcare personnel to understand, be aware of and sensitive to their feelings and thoughts without having to explicitly articulating these feelings.